Ratings & Reviews

Overall Rating

4
(117 reviews)
91.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by James W. - |Recommended: YesGreat — It is a very nice complex, but kids are all over the place with no supervision.
response from property -James, thank you so much for your review! I apologize for the late response. I hope this area of concern has since become much better for you and the community. Please let us know how we can assist for any future concerns! A. Williams
submitted by Banicia W. - |Recommended: YesLiving — It's fine. The apartments are great, but my neighbors residence around me do not watch their kids. Even after management has asked for kids to be supervised under a certain age.
response from property -Thank you so much for your review Banicia! In regards to our youth, we have seen some improvement and we are actively communicating with each resident when it is brought to our attention. Please feel free to contact me directly at 972.316.0100. - A. Williams
submitted by Amanda M. - |Recommended: YesMaking the most of what they have — The staff is making great efforts to improve the community and do upgrades and exterior upkeep. The neighbors keep to themselves and its very quiet even with being family friendly. Close to lots of activities in the community and minutes from Central Park. Growing community that is making an effort to keep up with the changing community. Friendly staff quick responses.
response from property -Thank you so much for your positive remarks, Amanda! Park Timbers team is more than happy to provide top-notch service. It is gratifying for us to read that our residents notices and appreciates our efforts in making Park Timbers Community an amazing place to call home! Thank you again! - A. Williams
submitted by Shermia M. - |Recommended: YesOk — Ok
response from property -Shermia, Thank you so much for your feedback. if we can do anything to make your experience at Park Timbers Community that much better, please let us know ! - A. Williams
submitted by Kiara P. - |Recommended: YesI think the property is nice and well kept — The staff and people make you feel at home. It's VERY welcoming. A friendly family place
response from property -Kiara, thank you for taking the time to share your thoughts and experience at Park TImbers! Your FIVE STAR review has the staff beaming with smiles:) This is the exact goal and experience that we want each resident to have,so thank you so much from the bottom of our hearts! If we can do anything to make your experience that much more enjoyable say the word! -A.Williams
submitted by Tramaine H. - |Recommended: YesGood apartments. I enjoyed my time there. — Overall the apartments are good apartments. There were a few things here and there that happened over the years, but that's a part of apartment living.
response from property -Tramaine, Thank you so much for taking the time to write a review about the Park Timbers Community! Congratulations and please feel free to drop by and say hello whenever you are in the Lewisville area!- A. Williams
submitted by Wanda C. - |Recommended: YesPark Timbers is Best community to live in — I have been in the community 3 years, and have witnessed a change from good to great. The assistant Manager and the New Manager is so hands on. I needed a urgent repair in my apartment, no maintenance was available. The Manager, Ms Williams left her office and personally came to fix it, when she couldn't she waited until maintenance came to repair it. Wow And now I see her walking the grounds, you would never believe she is the Boss...so humble. It feels nice to turn in a maintenance request and get a cofirmation work completed same day went to pay my rent last week, Ms. Willams and Ms. Dianah, were working and laughing, and both greeted me as I entered. It's a New Park Timbers
response from property -Thank you very much for your 5 STAR review!! We value you as a resident and take great pride in making Park Timbers a great place to live. Your positive comments mean a great deal to our team and we hope to continue to provide great service for our residents. Thank you again and if you every need me or my staff to drop by, just say the word-- A.Williams
submitted by Keith W. - |Recommended: YesIt's Great — I couldn't find a place anywhere, because of an eviction when I was 19 or 20. I walked in and the Property manager was so nice to me and treated me like a friend and then the maintenance guy came and speak to me, which was pretty cool. I loved it. I didn't even feel like they were just trying to get a fast check from me. The property manager wanted to know about me personally, which is awesome, because you can't find people like that in businesses now days. This apartment is more then another business, it's a home and these people care.
response from property -Keith, we're so thrilled to hear you've received this wonderful impression of our community! Thank you for taking the time to share this feedback and our team appreciates any suggestions you may have in the future, which can make our community even better! If you ever have a question, concern, or need help from our team in any way, feel free to reach out to us at any time. Thanks again!
submitted by Dwilene L. - |Recommended: YesThis is a good place to live. — It good with my family and our budget
response from property -We appreciate your time to leave us feedback. We are always trying to improve operations to make Park Timbers a great community!
submitted by Alysha A. - |Recommended: NoIt honestly was a last minute dission — The new staff lady Lena is very nice. And the maintenance guys are all nice and they fixed all my problems ASAP. My apartment isn't updated so I didn't like it much.
response from property -Hi Alysha, We know your time is valuable and we appreciate you taking the time to provide us with your feedback. Our staff tries very hard to exceed your customer service experience. I'm very happy that I was able to show you an upgraded unit that we are offer in the community. If you would like discuss options on transferring to an upgraded apartment please don't hesitate to contact us at 972.316.0100. Thank you for calling Park Timbers your home!
submitted by Meosha A. - |Recommended: YesGreat place to live with very friendly and helpful office team. Love park timbers — It's an amazing place with no problems and great property owners.
response from property -Hi Meosha! Thank you so much for your 5 star review! Our staff tries very hard to give exceptional customer service! Looking forward to seeing you at the next resident event!!!
submitted by Domonique W. - |Recommended: YesIts ok for my first apartment in this state — the office staff is prompt and very professional
response from property -I am happy to hear about your great experience interacting with our TEAM!. It is truly our pleasure to provide you with excellent service. If there's anything we can do to make your experience even better let us know!
submitted by Razel S. - |Recommended: YesOk not the best I live in. — The area is a great area in Lewisville.
response from property -Thank you for your feedback. Our goal at Park Timbers is to provide a courteous and professional service for our prospects and residents at all times. Please contact me at 972.316.0100 so I can address your specific concerns. I look forward to speaking to you soon.
submitted by Abigail C. - |Recommended: YesAwesome — managers are great
response from property -Thank you for taking the time to write us this review, Abigail! We're happy to hear you our staff is doing AWESOME!!!!
submitted by Dylan B. - |Recommended: YesDecent property — Good pricing. Nice size bedrooms and private patio. Neighbors are loud due to thin windows and or walls. No privacy Non-gated community . Fireplace and window blinds are outdated
response from property -Hello Dylan, We appreciate you taking the time to leave this review and we apologize for your inconvenience. You mentioned in your review that we do offer nice size bedrooms and private balcony, but the fireplace and blinds are outdated. Dylan we do offer select units that have been upgraded- grey wall color, white cabinets, faux wood blinds, and faux wood flooring. Would you like to transfer to one of these upgraded units, looks like you are eligible in April or if you decide you want to remain in your current apartment I have a couple options for you as well. When you have a free moment I'd like to meet with you and discuss some of those options. Again, we apologize for the inconvenience. We look forward to turning this situation around and providing you and the Park Timbers Community with Exceptional Service!